Enterprise Systems Knowledge - Familiarity with ERP systems (SAP), CRM systems (Salesforce), and Warehouse Management Systems.
Project Management Tools & Methodologies - Agile, Scrum, Waterfall, and tools like Jira.
Data Analysis & Reporting - Using Excel, SQL, or Power BI to analyze KPIs and make data-driven decisions.
Team Leadership & Development - Coaching, mentoring, and developing technical staff.
Change Management - Leading transitions in tools, processes, or infrastructure with minimal disruption.
Strategic Planning - Aligning IT/operations goals with business objectives.
Incident & Problem Management - Responding to outages or operational issues quickly and effectively.
Communication - Translating complex technical issues for non-technical stakeholders.
Budgeting & Cost Control - Managing operational budgets and optimizing costs.
Process Improvement (Lean, Six Sigma) - Identifying inefficiencies and implementing process improvements.
Compliance & Governance - Ensuring adherence to internal policies and regulatory standards.
Customer Service Orientation - Maintaining high service levels for internal/external users.